Our Privacy Commitments
Six principles that shape how JL23 handles your personal information.
We Collect Only What We Need
JL23 only asks for personal information that is necessary for account registration, identity verification, and transaction processing. We do not collect data we have no use for.
Your Data Is Secured with SSL
All data transmitted between your device and JL23 is encrypted using industry-standard SSL. Whether you're depositing in PHP or updating your profile, your information travels safely.
We Don't Sell Your Data
JL23 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used to run your account and improve your experience on the platform.
You Control Your Information
You can request access to your personal data, ask us to correct inaccuracies, or request account closure at any time by reaching out to our support team.
OTP and Account Security
JL23 uses OTP verification at registration and for sensitive account actions. This adds a layer of protection so that only you can authorise changes to your account.
Transparent and Up to Date
We keep this Privacy Policy current and clearly written. When meaningful changes are made, the updated version is published on this page with a revised date so you always know what applies.
1. Introduction
JL23 ("we", "us", "our") is committed to protecting the privacy of everyone who registers and plays on our platform. This Privacy Policy describes how we collect, store, use, and protect your personal information when you use the JL23 website and its services.
By creating an account on JL23, you acknowledge that you have read and understood this Privacy Policy. This policy works alongside the Terms and Conditions, which also apply to your use of the platform.
If you have questions about this policy at any time, you can reach our support team using the contact details in the footer of this page.
2. Data We Collect
We collect personal data in a few different ways depending on how you interact with the platform.
Information you provide directly:
- Full name and date of birth
- Mobile number (used for OTP verification and account security)
- Email address
- Account login credentials (stored in encrypted form)
- Identity documents submitted during KYC verification
- Payment information, such as the e-wallet or bank account used for deposits and withdrawals in PHP
Information collected automatically:
- IP address and approximate location (used for security and geographic eligibility checks)
- Device type and operating system
- Browser type and version
- Pages visited, session duration, and in-platform activity logs
- Cookie and session data (see the Cookies section below)
3. How We Use Your Data
JL23 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government-issued ID, date of birth, selfie where required |
| Processing deposits and withdrawals in PHP | Payment method details, transaction records |
| Account security and OTP delivery | Mobile number, IP address, device information |
| Customer support | Account history, contact details, correspondence |
| Platform improvement and analytics | Usage logs, session data, device and browser info |
| Fraud prevention and responsible gaming checks | Account activity, login patterns, transaction history |
| Legal and regulatory compliance | Identity documents, transaction records, activity logs |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
4. Legal Basis for Processing
JL23 processes your personal data on the following legal grounds:
- Contractual necessity – to operate your account, process transactions, and deliver the services you signed up for.
- Legal obligation – to comply with applicable laws, including identity verification requirements and the prevention of financial crime.
- Legitimate interests – to maintain platform security, prevent fraud, and improve the overall player experience.
- Consent – where we send optional communications such as platform updates or promotional notifications, and only where you have opted in.
5. Sharing Your Data
JL23 does not sell your personal information. We may share data with third parties only in the following circumstances:
- Payment processors – Philippine payment service providers process deposit and withdrawal transactions in PHP. They receive only the information necessary to complete your transaction.
- Identity verification partners – Third-party KYC service providers may assist in verifying the authenticity of documents you submit during account verification.
- Technology and infrastructure providers – Companies that host or support our platform infrastructure may have access to data solely for the purpose of providing those technical services, under strict confidentiality agreements.
- Legal authorities – We may disclose personal data if required to do so by law, court order, or in response to a valid legal request from a government authority in the Philippines.
All third parties we work with are required to handle your data securely and only for the purpose for which it was shared.
6. Data Retention
JL23 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal requirements.
- Account and transaction records are kept for a minimum period required by applicable laws, typically several years from the date of the last transaction.
- Identity verification documents are retained for the period required to satisfy compliance obligations.
- If you request account closure, we will remove or anonymise your data once the mandatory retention period has passed.
When data is no longer needed and retention requirements are met, it is securely deleted or anonymised so it can no longer be associated with you.
7. Security Measures
JL23 takes data security seriously. We apply a combination of technical and organisational measures to protect your information:
- SSL encryption on all data transmitted between your browser and our servers.
- Encrypted storage of passwords and sensitive account credentials.
- OTP-based verification for account login and sensitive actions such as withdrawal requests.
- Regular monitoring of account activity to detect and respond to suspicious behaviour.
- Access controls that limit which internal teams can view sensitive player data.
While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
8. Cookies
JL23 uses cookies and similar technologies to make the platform work properly and to understand how players interact with it. Cookies are small text files stored on your device when you visit the site.
We use the following types of cookies:
- Essential cookies – Required for the platform to function. These enable login sessions, security checks, and basic navigation. You cannot opt out of these while using the site.
- Analytics cookies – Help us understand which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and not linked to individual identities.
- Preference cookies – Remember settings you've applied, such as language or display preferences, so you don't have to set them again each visit.
Most browsers allow you to manage cookie settings. Blocking essential cookies may affect your ability to use the platform normally.
9. Your Rights
As a player on JL23, you have the following rights regarding your personal data:
- Right to access – You can request a copy of the personal data we hold about you.
- Right to correction – If any of your information is inaccurate or incomplete, you can ask us to update it.
- Right to erasure – You may request deletion of your personal data, subject to our legal retention obligations.
- Right to restrict processing – In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
- Right to withdraw consent – Where processing is based on consent (such as marketing communications), you can withdraw that consent at any time.
To exercise any of these rights, contact our support team using the email address shown in the footer. We will respond to verified requests within a reasonable timeframe.
10. Minors
JL23 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account on our platform, please contact our support team immediately so we can investigate and take appropriate action.
Age verification is part of our standard KYC process. Accounts that cannot confirm the minimum age requirement will be suspended pending review.
11. Changes to This Policy
JL23 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make updates, the revised policy will be published on this page with a new effective date at the top.
We encourage you to review this page periodically. Continued use of the JL23 platform after any update constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch with the JL23 support team. Our contact details are available in the footer of this page.
For more information about your account, platform rules, and responsible gaming, visit the FAQ page or review our Terms and Conditions.